This truly has nothing to do with my pursuit of a writing career but I am going to use this blog as a forum to post a letter I just sent off to LG regarding my four-month-old washing machine, Model # WT4081CW.
This is what my letter got condensed down to because they have a 1000 character limit on their contact sheet;
I am disappointed in your company. I have a washer, WT4801CW, bought at the end of Jan. It failed, a service tech is coming on Wed. Your lack of planning is letting laundry mold in the machine because the it will not unlock. The washer died on Sat., April 28th, in the middle of a load, with the door locked and water in it. It would not open. The tech I spoke to on Sat, told me it would unlock when I drained the water. It was drained and did not unlock. Today I contacted your online chat, there is no way to open my it and get my clothes. I have a load of moldy clothes in my new machine. My laundry room smells, and the odor will never leave the machine or the room. When your tech shows up the clothes will have sat for four days and will have to be disposed of. I am uncertain what is in the washing machine, but a bill will be forthcoming for replacements. I hope that the machine does not contain any irreplaceable items. This is also posted on my blog at https://killerteacup.wordpress.com/
This is what I originally wrote and might still end up sending via a hard copy:
Dear LG Customer Service;
I am extremely disappointed in your company’s lack of foresight and planning. I have a washer model WT4801CW that I purchased at the end of January. It has failed, the control system is dead. I have a service tech coming on Wednesday to look at it.
In the meantime your lack of foresight and planning is allowing a load of laundry to sit and mold in the machine because your machine will not unlock. The washer cut out on Saturday, April 28th, in the middle of a laundry load. The unit failed with the door locked and water still in it. I could not get it to open.
The service tech I spoke to on Saturday was as helpful as he could be. He suggested that the machine would unlock when I drained the water. I drained the water and the unit did not unlock.
Today I contacted your online chat to see if there was any overrides to unlock the door. There are none. There is no way to open my washing machine and retrieve my clothes.
By the time your service tech shows up the clothes will have sat inside the machine for four days. Those clothes will have to be disposed of.
At this point I am uncertain what is in the washing machine, but a bill will be forthcoming for replacement clothing. I sincerely hope that the machine does not contain any irreplaceable items such as concert T’s or custom/hand-made clothing.
This letter is also posted on my blog at https://killerteacup.wordpress.com/